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Water Boiler Repair Specialists

We Repair all Water boilers, table top, under counter, Wall Mounted & Bulk Boilers.

"Our Priority is to keep your equipment in service. We attend site quickly, diagnose the fault and if possible repair the fault from van stock, and leave your equipment working."

Key reasons to use Catercare:

  • We have fast response times
  • Our engineers are highly skilled, qualified and experienced
  • We offer competitive pricing
  • We provide bespoke services designed specifically for you
  • We are Gas Safe Registered
  • We are F-Gas Certified
  • We are CCEECC Trained
  • All our engineers are DBS enhanced checked
  • We carry out due diligence for health & safety and environmental health
  • We provide risk assessments & method statements
  • We are CHAS Premium Plus accredited (Contractor Health and Safety Assessed)

Cleaning and Maintenance

The stainless steel surface may be wiped over with a damp cloth and polished with a soft dry cloth

Do not use chemicals, steel wool, or abrasive cleaners to clean the outside of the water urn, as they will damage the surface

Always unplug the water urn from the power outlet and allow to cool before cleaning

The inside of the unit can also be cleaned by pouring a small amount of hot water into the tank, brushing the sides, and rinsing with hot water until it runs clean

Empty and rinse the urn with hot water before using

To avoid lime scale damage which may be white or even rusty-looking, descale the urn at least once a month. Or install a calcium treatment unit or other filtration system

Phosphate scale isn’t generally visible, but it’s there, even in soft water areas. When water is heated, the minerals solidify. This makes the water appear cloudy. It may form a film on the surface of the water or on the walls and floor of the Urn. It may look like thin pieces of plastic in the water.

All scale causes overheating, reduces the Urn’s life, and cause component failure.

Even in soft water areas descale regularly, to help keep your urn in working order longer.


Our maintenance schedule

Dish and glass washers

  • Dismantle and checked the inlet valve/filter mesh and the working condition of the heating element.
  • Carry out visual check on internal wiring & control panel switches.
  • Test and clean if necessary, all wash and rinse jets.
  • Inspect the condition of internal filters and water softener.
  • Test the operation of door safety switch.
  • Calibrate wash and rinse temperature.
  • Test all chemical dosing pumps.
  • Inspect wash arm bearings.
  • Carry out earth and insulation resistance test.

Gas equipment

  • Dismantle and grease the taps.
  • Clean the burners and venturis.
  • Check and adjust gas pressure as necessary and adjust gas burner pressures.
  • Inspect the condition of the thermocouples & calibrated thermostats.
  • Inspect all controls are in working order.
  • Inspect the condition of the door seals.
  • Carry out a soundness test.

Electric ovens

  • Checked the operation of the control panel switches.
  • Carry out a visual check of internal wiring and connectors.
  • Carry out an earth continuity and insulation resistance tests.
  • calibrate thermostats.
  • Inspect the condition of the door seals.
  • Carry out a soundness test.

Hot cupboards and gantries

  • Test the operation of heater controls.
  • Test heat lamps.
  • Carry out a visual check of internal wiring.
  • Inspect the general condition of doors & castors.
  • Carry out an earth continuity and insulation resistance test.

Small electrical appliances

  • Test the operation of safety devices.
  • Inspect bearings and blades where necessary.
  • Test the operation of the control panel switches.
  • Carry out a visual inspection of internal wiring and connectors.
  • Carry out an earth continuity and insulation resistance tests.

Microwave ovens

  • Carried out a radiation leakage tests & power test.
  • Inspect the condition of the roof liner & base plate.
  • Remove, clean and inspect the condition of the air filter.

Water boilers

  • Test the operation of the thermostats.
  • Remove loose lime scale.
  • Test the operation of the control panel switches.
  • Carry out a visual inspection of internal wiring and connectors.
  • Carry out an earth continuity and insulation resistance tests.
  • Inspect water treatment facilities.

We repair the following manufactures equipment

Amika | Alto-Sham | Blodget | Blue Seal | Bravilor  | Bonamat | Buffalo | Burco | Cater-Wash | Caterlite | Chefsrange | Classeq | Convotherm | DC | Derby  Electrolux | Falcon | Friulinox | Frymaster | Garland | Hatco | Hobart | Houno  | Imperial | Inomak | Instanta | Kenwood | King Edward |KitchenAid | LEC |  Lainox | Lincat | Maidaid | Maestrowave | Marco | Meiko | Menumaster |  Mercatus  | Merrychef  | Metcalf | Moffat  | Nelson  | Panasonic | Parry | Pitco  Promek | Rational | Robot Coupe | Roller Grill | Rowlett Rutland | Samsung | Sharp | Sammic | Simag | Sirman Thor  | Valentine | Victor  | Winterhalter 

AHT | Arcaboa | Autonumis | Blizzard | Cambro | Caravelle | Caterlite | Cellerator | Comersa | Craven | Crystal | Derby | Designline | Electrolux | Elcold | Fagor | Foster Refrigerator | Framec | Frigoglass | Frilixa | Gamko | Genfrost | Gram | Hoshizaki | ISA | Ice-O-Matic | Iarp | IMC | Infrico | Interlevin | J E Hall | Kubus | LEC | Lifestyle | Lincat | Manitowoc | Marstair | Metro | Mercatus | Mondial Elite | Moffat | Polar | Porkka | Precision | Roller Grill | Santos | Sirman | Smeg | Tecfrigo | Tefcold | Trimco | True | Victor | Vouge | Waring | Whrilpool | Williams